Piedmont Bobcat, and Bobcat of Asheville, always strive to provide the best possible service in the industry. All service technicians are currently enrolled in a continuous training program through Melroe Company, the manufacturer of Bobcat products, called Front Line Focus. This program allows us to stay up to date on the latest changes and updates to current machines, as well as retrofits and modifications to older machines that may now be obsolete. We also send technicians to factory schools, taught by Melroe engineers, on a regular basis. To help our newer employees get up to speed faster, we take advantage of Melroe’s correspondence courses.
Routine service and maintenance of your Bobcat machines through an authorized dealer allows you to have an accurate service record and history of any updates which helps keep your resale value closer to the top of the spectrum when the time comes to trade or sell. We offer several programs to help you keep your equipment in pristine running condition including:
Periodically we offer clinics for new machine owners to come visit the dealership for an evening of fun, food, and education. These clinics enable you to rub shoulders with other new owners with similar jobsite conditions and possibly make some new business associates, or even some new friends. The primary purpose of these clinics is to enlighten new owners on the ins and outs of equipment service, to point out points that require special attention, explain optional features and review our rental policies for attachment rentals.
Bobcare Planned Maintenance Agreements
We offer programs that take care of all your regularly scheduled maintenance in the field or in our shop. These programs take all the worry out of running to pick-up filters and then the hassles of changing all the fluids yourself. Plus you get the peace of mind of having one of our trained service technicians thoroughly inspect your machine & provide you with a condition report via our free Bobcheck Inspection.
Bobcheck Inspection Program
We offer you an in depth inspection free of charge every time we service your machine for any reason in our shop or in the field. This information is intended to keep you abreast of problems before they become serious, this information can also serve as a valuable tool to help us in determining fair trade values when the time comes to upgrade.
Whether just down the street or 80 miles away, when your machine is down, you’re loosing money. Our trained staff of field service technicians will get you up and running again in a hurry. We’re there for you when you need us. Just call us & we’ll be on the way, you’ll most likely be up and running by then end of the day! Our field service trucks are equipped with specialized tools and overhead cranes to tackle those jobs you wouldn’t dare attempt on your own.
Pick-up & Delivery Service
When your machine is down and you’re in need of service, but cannot transport your machine, let us pick it up for you! We offer reasonable rates and a wide coverage area, just give us a call!